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| How do I track my order? Tracking orders shipped to U.S. Addresses » Order history and tracking services are available to U.S. customers only. CRH Brands, LLC can tell you where your order is in the shipping process when you provide your order number and e-mail address. If you are a registered user, you do not need to provide your order number. As a registered user, simply sign in to view your order history by date or order number. Then you may view your order history and the status and locations of current orders in real time. » Return to top |
| Where does CRH Brands ship? At this point CRH Brands is only shipping in the United States. If you live outside of the United States and would like to purchase a product, please use the Contact form to let us know. » Return to top |
| What are the charges for shipping and handling? Shipping and Handling rates are based on order size, destination, and delivery time. Click here to view all of our rates. » Return to top |
| What if my merchandise does not fit? If you are not satisfied with your purchase, you may return it to us for an exchange or refund. Click here to view our return/exchange policy. » Return to top |
| Browser Recommendations To make a purchase from crhbrands.com, you must use a browser that is SSL-compliant and has a secure mode. When your browser is in secure mode, you will notice an unbroken key or closed lock at the bottom of your browser application. Also, your browser preferences must be set to accept cookies, and you must have Java Script enabled. » Return to top |
| How do I enable Javascript? |
| Windows Users Microsoft Internet Explorer 1. From the "Tools" menu at the top of the browser, select "Internet Options" 2. Select the "Security" tab 3. Select the "Custom Level" button 4. Scroll to the set of options under the "Scripting" heading 5. Set each option to "enable" 6. A confirmation dialog box will appear. Select the "Yes" button in the dialog box. 7. The dialog box will close. Select the "OK" button on the "Internet Options" menu that remains. 8. Refresh the current page for the changes to take effect. Netscape Navigator (versions 6 and 7) 1. From the "Edit" menu at the top of the browser, select "Preferences" 2. Under the "Category" menu, expand the "Advanced" option 3. Select "Scripts & Plugins" 4. Under the "Enable JavaScript for" heading, check the checkbox labeled "Navigator" 5. Select the "OK" button 6. Refresh the current page for the changes to take effect. Mac Users Internet Explorer 1. From the "Edit" menu at the top of the computer screen, select "Preferences" 2. Under the "Web Browser" menu, select the "Web Content" option 3. Under the "Active Content" heading, check the checkbox labeled "Enable Scripting" 4. Select the "OK" button 5. Refresh the current page for the changes to take effect. Netscape 7 1. From the "Netscape" menu at the top of the computer screen, select "Preferences" 2. Under the "Category" menu, expand the "Advanced" option 3. Select "Scripts & Plugins" 4. Under the "Enable JavaScript for" heading, check the checkbox labeled "Navigator" 5. Select the "OK" button 6. Refresh the current page for the changes to take effect. Netscape 6 1. From the "Edit" menu at the top of the computer screen, select "Preferences." 2. Under the "Category" menu, select the "Advanced" option. 3. Check the checkbox labeled "Enable JavaScript for Navigator" 4. Select the "OK" button. 5. Refresh the current page for the changes to take effect. AOL Users 1. From America Online's Settings menu, click Preferences. 2. Within the Preferences window, click WWW. 3. Within the AOL Internet Properties window, from the Security tab, click Custom Level. 4. Scroll to the set of options under the "Scripting" heading 5. Set each option to "enable" 6. A confirmation dialog box will appear. Select the "Yes" button in the dialog box. 7. The dialog box will close. Select the "OK" button on the "Internet Options" menu that remains. 8. To close the AOL Internet Properties window, click OK. 9. Close the Preferences window. Note: Your browser stores many of its settings. The best way to ensure changes take effect is to close browser completely and then restart it. Cookies If you are having trouble browsing the site, it is possible that you did not accept or are blocking the return of cookies issued by ae.com. A cookie is a small piece of information that is stored by your browser on your computer's hard drive or in its memory. Our site uses cookies to speed navigation. We use session cookies to maintain your session from page to page, but we do not use cookies to store Shopping Cart information on your computer while you are logged on to crhbrands.com. Items in your Shopping Cart are deleted when you sign out of crhbrands.com or if you leave your browser unattended. » Return to top |